© 2018 Ross Charles
VAT Number: GB 765 346 017

SHIPPING

Standard delivery (3-5 working days) £4.99
Free UK delivery (3-5 working days) on orders over £100
Collection from store next day

RETURN & REFUND POLICY

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned. item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. needs to have the receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item. Shipping
costs are nonrefundable.

If your Items are missing:

You must notify us of any missing items with in 14 days of placing the order. To arrange a refund or replacement of your missing items we have to allow a full 14 working days from the day of dispatch for the delivery of the goods.